Job description

Job Description

Job Description:

1. End-to-end execution of Digital Wealth client experiences and capabilities for TMRW across the region.

• Serve as a key point of contact – Collaborate across working groups with Business product owners, technology partners, design team and platform owners for Digital Wealth capabilities for the Bank, as part of the Digital Wealth TRMW team.

• Digital Wealth experience strategy – Gather and support various ideation, development and maintenance inputs to assist the TMRW Wealth Head in the overall Digital Wealth experience strategy for TMRW across program levels.  

• Prioritization management – Day-to-day maintenance & tracking of prioritization discussions with Business heads and key stakeholders, in line with Digital Wealth TMRW client experience, strategy vision & goals.

• Vendor performance management – Provide inputs to define the key performance SLAs for Digital Wealth service providers to maintain high performance standards across the TMRW digital wealth experience.

2. Drive the continuous improvement of Digital Wealth TMRW experiences & capabilities.

• Backlog management - Ensure the Digital Wealth TMRW product backlog is maintained in a transparent, visible, and comprehensible state, available to all stakeholders, in partnership with Transformation Program teams.

• Close feedback loops – Embed within working groups to gather, filter and incorporate feedback and improvement suggestions from various teams into the backlog, to refine the TMRW Digital Wealth experiences & capabilities.

• Adherence to governance and process standards - Ensure backlog items meet the Definition of Ready (DoR) for informed roadmap decisions and prepare the relevant detailed artifacts.

• User story quality – Articulate requirements by ensuring compliance with user story format and maintaining high quality.

• Projects / Change management – Day-to-day execution of the end-to-end implementation lifecycle of Digital Wealth TMRW programs & iterative change requests.

3. Demonstrate thought leadership and an innovation mindset relating to the Digital Wealth client experience for TMRW across the region.  

• Conduct customer and staff immersions – Participate in staff and customer insights sessions for Digital Wealth TMRW client experience across personas, journeys and engagement.

• New capabilities – Partner with research and design, as well as cross-function stakeholders to ideate and develop new journeys for Digital Wealth TMRW client experience.

• Regional Model – Provide challenge in working groups to ensure that any new journeys and flows planned within each respective domain is aligned across different countries.

• Improvements within the journey – Collaborate with Analytics / Customer Experience teams to assess performance of Digital Wealth client experiences in TMRW journeys across the Regional to ensure consistency to promote continuous innovative iterations.

Job Requirements

• Possess a university degree from a recognized institution with at least 10 years of experience in consumer or private banking, with a proven track record of leading and managing a team, as well as collaboration across multi-function stakeholder environments.

• PMP, Design thinking/ LEAN methodology, Agile certifications would be preferred. 

• Experience in performing the role of a business lead/ product owner in driving digital capabilities implementations.

• Strong understanding of agile methodologies and backlog management and proficiency in using product management tools (e.g., JIRA, Confluence).

• Strong understanding of digital service interactions models and possible use cases of deployment.

• Strong understanding of the Private Bank and/or Wealth management landscape in terms of products, functional teams, services, and typical banking applications.

• Strong understanding of design thinking/ human centered design methodology and experience in using it in project implementation.

• Experience in customer immersions, journey mapping and design.

• Strong analytical, problem solving, communication and creative skills.

Additional Requirements