Editorial summary

The company is seeking a Quality Service Management Executive for a six-month contract within the government healthcare sector, offering a monthly salary of up to $5,000. The role involves managing customer feedback and complaints, coordinating investigations with department heads, and facilitating family conferences to ensure effective service recovery. Key responsibilities include preparing KPI reports, supporting award submissions, and analyzing customer feedback data to identify trends and promote continuous service improvement. The position requires strong communication, analytical skills, and a focus on maintaining high service quality standards.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 12280 first appeared in Job-Q.com on 02 Jun 2026]

  • Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
  • Respond promptly to concerns and follow through on resolution to maintain service quality standards
  • Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
  • Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
  • Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Requirements
Bachelor degree in any discipline
Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

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Job Summary

  • Published on: 02 Jun, 2026
  • Category: Admin
  • Vacancy: 1
  • Job type: Contract
  • Salary: 5000
  • Location: On site
  • Job Nature: Contract

Company Details