Editorial summary

The company is seeking a Patient Experience Officer to ensure accurate patient information management, support stakeholder inquiries, and coordinate appointments in a healthcare setting. The role involves handling admissions, acting as a point of contact for patients, doctors, and staff, and maintaining compliance with hospital policies. Key requirements include strong communication skills, attention to detail, and the ability to understand patient needs. The position offers a monthly salary of up to $3,500 and operates during office hours in the central location.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 19673 first appeared in Job-Q.com on 13 Jul 2026]

• Ensure patient information is updated in an accurate and timely manner
• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
• Support all enquiries from private patients, external and internal stakeholders
• Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
• Support initiatives to provide go-the-extra-mile service to patients and NOKs
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
• Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
• Support direct admission and air evacuation

Job Requirements:

• Min Diploma in any discipline
• On rotation for 24/7 on-call duties
• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role
  
  

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

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