Editorial summary

The company is seeking a Patient Liaison Officer with customer service experience to support patient communication and administrative coordination at a government healthcare facility. The role involves updating patient information, managing documents, handling inquiries from private patients and stakeholders, and coordinating appointments and admissions while adhering to clinical and operational guidelines. Candidates should possess strong listening and probing skills to understand patient needs. The position offers a salary of up to $3,200 and operates during office hours at a central location.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 15286 first appeared in Job-Q.com on 19 Jun 2026]

• Ensure patient information is updated in an accurate and timely manner
• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
• Support all enquiries from private patients, external and internal stakeholders
• Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
• Support initiatives to provide go-the-extra-mile service to patients and NOKs
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
• Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
• Support direct admission and air evacuation

Job Requirements:

• Min Diploma in any discipline
• On rotation for 24/7 on-call duties
• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role
  
  

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

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