Editorial summary

The Patient Services Officer role at the government hospital involves managing patient information, coordinating appointments, and supporting inquiries from patients and stakeholders. The position requires flexibility to work Monday to Friday from 8:30 am to 6:00 pm, with on-call duties on weekends as scheduled. Candidates should have relevant healthcare or hospitality experience, with a salary of up to UP$3,500. The company emphasizes accuracy, confidentiality, and excellent communication skills in this office-based position located in Central.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 22896 first appeared in Job-Q.com on 01 Aug 2026]

Working Hours: Mon- Fri Office hours (830am-6pm), have to be open to on call duties on weekends if rostered

Location: Central

• Ensure patient information is updated in an accurate and timely manner
• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
• Support all enquiries from private patients, external and internal stakeholders
• Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
• Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
• Support initiatives to provide go-the-extra-mile service to patients and NOKs
• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
• Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
• Support direct admission and air evacuation

Job Requirements:

• Min Diploma in any discipline
• On rotation for 24/7 on-call duties
• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role
  
  

For interested candidates, please send your most recent and updated resume to 

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

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