The company is seeking a Healthcare Senior Manager or Manager to oversee Business Office Operations, focusing on the full bill adjustment process, customer service, and process improvements. The role involves managing customer liaison officers, handling escalated cases, and ensuring compliance with billing policies and governance standards. Key requirements include strong leadership, process management skills, and the ability to enhance patient satisfaction. The position offers a salary of 8,500.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 13298 first appeared in Job-Q.com on 09 Jun 2026]
Key Responsibilities
• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines
• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards
• Handle escalated cases and ensure prompt effective resolution
• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience
• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements
Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg
Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)
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Job posting URL: https://singapore.job-q.com/jobs/detail/healthcare-senior-manager-manager-business-office-operations-htj-2
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