The company is seeking a Senior Manager or Manager for Business Office Operations in the healthcare sector, with a salary of 8,500. The role involves overseeing the full bill adjustment process, managing customer liaison officers, handling escalated cases, and identifying process improvements to enhance patient satisfaction. The candidate should have strong leadership skills, attention to detail, and the ability to collaborate across departments to ensure compliance with billing policies and service standards. This position offers an opportunity to contribute to operational efficiency and patient experience within a healthcare organization.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 14023 first appeared in Job-Q.com on 13 Jun 2026]
Key Responsibilities
• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines
• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards
• Handle escalated cases and ensure prompt effective resolution
• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience
• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements
Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg
Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)
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Job posting URL: https://singapore.job-q.com/jobs/detail/healthcare-senior-manager-manager-business-office-operations-htj-3
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