Editorial summary

The company is seeking a Helpdesk Support Engineer on a contract basis with a salary of 7000. The role involves monitoring system alerts, diagnosing incidents, managing the complete incident lifecycle from logging to closure, and escalating complex issues to relevant teams, along with post-change health checks and maintaining operational records. It requires strong troubleshooting and incident management capabilities and the ability to produce monitoring, analytics, and audit reports. Specific qualifications or requirements are not detailed in the listing.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/helpdesk-support-engineer-contract-40705 first appeared in Job-Q.com on 29 Oct 2026]

Key Responsibilities

• Monitor system alerts and identify abnormal system behavior or service disruptions.
• Diagnose, isolate, and troubleshoot incidents using established procedures and resolution guides.
• Manage the complete incident lifecycle, including ticket logging, tracking, escalation, resolution, and closure.
• Escalate complex issues to relevant support teams and follow through to resolution.
• Perform post-change system health checks to ensure system stability and service availability.
• Maintain accurate operational records and prepare reports for monitoring, analytics, and audit purposes.
• Review and validate operational procedures and support documentation, recommending improvements where appropriate.
• Adhere to documented work instructions, service management processes, and operational procedures.
• Collaborate with internal teams to ensure timely resolution of incidents and service requests.

Job Qualifications

• Education background in Information Technology, Computer Science, Engineering, or a related field.
• 4 - 7 years of experience in Helpdesk, Service Desk, IT Support, or Operations Support environments.
• Experience managing incident tickets throughout the full lifecycle, from creation and escalation to closure.
• Excellent troubleshooting and problem-solving skills with the ability to identify and resolve technical issues efficiently.
• Familiarity with system monitoring tools, incident management processes, and IT support operations.
• Good written and verbal communication skills with a customer-service-oriented mindset.
• Ability to follow documented procedures and work effectively in a structured operational environment.
• Comfortable working 12-hour rotating shifts, including weekends and public holidays.
• Ability to work independently as well as collaboratively within a team environment.

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