Editorial summary

The company is seeking a Call Centre Associate for a three-month temporary position at Novena Hospital, with immediate start and office hours from Monday to Friday and half-day on Saturday. The role involves handling general enquiries and appointment requests through various communication channels, ensuring accurate information and excellent customer service. Candidates are expected to demonstrate good communication skills and a customer-focused approach. The position offers a pay rate of $12 per hour, totaling approximately $2,100 for the duration of the contract.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 32375 first appeared in Job-Q.com on 15 Sep 2026]

Working hours: 

Mon-Fri: Office Hours

Sat: Half Day

Pay: $12/hr

Location: Novena Hospital

Job Scope:

• Responsible for handling general enquiries and appointment related requests for the hospital across all touch-points such as Calls/E-faxes/Referrals/Emails/SMS Chat/Live Chat.
• Understand the requirements of the caller and provide complete and accurate information, go beyond the call of duty in assisting all enquiries and requests at all times
• Responsible to provide quality customer service and prompt follow-up to callers/patients over the various mode of communications 
• Work as a team to deliver contact centre goals which includes personal productivity as well as department metrics like Service Level and Abandon Rates etc.
• Manage difficult customers and follow up with proper escalation procedures
• Maintain high level adherence and compliance towards policies, processes and procedures to deliver key performance

-----

TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW! Interested candidates please submit your resume to

Ivy Lau Lok Tong

Outsourcing Team

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf