Editorial summary

The company is hiring an Import Customer Service Executive (CargoWise, Freight Forwarding, East) to manage end-to-end airfreight import shipments, including booking, documentation, customs clearance, and coordination with airlines and vendors. The role serves as the main customer contact, providing shipment updates, handling inquiries, and resolving operational issues promptly while ensuring compliance with customs regulations, SLAs, and internal procedures. Key requirements include at least 2 years of hands-on airfreight operations experience and a focus on accurate records, efficient operations, and high customer satisfaction. Compensation is 4000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/import-customer-service-executive-cargowise-freight-forwarding-east-37758 first appeared in Job-Q.com on 13 Oct 2026]

• Manage end-to-end airfreight import shipments, including booking, documentation, customs clearance, and coordination with airlines and vendors. 
• Serve as the main customer contact, providing shipment updates, handling inquiries, and resolving operational issues promptly. 
• Ensure compliance with customs regulations, SLAs, and internal procedures while monitoring shipment performance. 
• Support process improvements and mentor junior staff, ensuring accurate records, efficient operations, and high customer satisfaction.

Requirements:

• At least 2 years of hands-on experience in airfreight operations, covering import shipments.
• Proficiency in Cargowise system and Microsoft Office applications
• Good working knowledge of freight forwarding procedures, airfreight documentation, and customs compliance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to 

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf