Editorial summary

The company is seeking a proactive and customer-focused IT Assistant Service Delivery Manager to support high-quality service delivery to clients. The role involves managing daily service operations, coordinating with internal teams, and ensuring service levels and customer expectations are met. Key responsibilities include monitoring service performance, tracking incidents, and resolving operational issues efficiently. The position offers a salary of 8,500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 30557 first appeared in Job-Q.com on 08 Sep 2026]

We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently.

Key Responsibilities

• Support the management of day-to-day service delivery operations and client engagements
• Coordinate with internal teams to ensure service levels and customer expectations are achieved
• Monitor service performance, track incidents, and follow up on issue resolution
• Assist in preparing service reports, documentation, and operational reviews
• Manage customer communications and maintain positive client relationships
• Support service improvement initiatives and process optimization activities
• Coordinate project activities and ensure timely delivery of assigned tasks
• Escalate service issues where necessary and assist in driving resolution

Requirements

• Diploma or Degree in Information Technology, Business, Engineering, or a related field
• Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function
• Experience supporting service delivery activities and customer-facing operations
• Strong communication and stakeholder management skills
• Good organizational and coordination abilities
• Proficient in Microsoft Office applications
• Ability to work in a fast-paced environment and manage multiple priorities

Preferred Qualifications

• Experience in IT services, managed services, or infrastructure support environments
• Exposure to ITIL processes or service management frameworks
• Experience in incident management, service reporting, or operational coordination

What We Offer

• Career growth and development opportunities
• Exposure to enterprise-level service delivery operations
• Collaborative and supportive work environment
• Opportunity to work with diverse stakeholders and clients

Employment Type: Full-Time, Permanent
Location: Singapore

(EA Reg No: 20C0312)

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Only shortlisted candidates will be notified.

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