Editorial summary

The company is seeking an IT Engineer to provide technical support to end users through various channels, including phone, email, and ticketing systems. The role involves troubleshooting hardware, software, Windows OS, and Microsoft 365 issues, as well as assisting with password resets, user account management, and IT peripherals. Candidates should have at least one year of IT support or helpdesk experience and possess basic technical knowledge. The position offers a monthly salary of 3,500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 29569 first appeared in Job-Q.com on 03 Sep 2026]

Key Responsibilities

• Provide IT support to end users via phone, email, or ticketing system.
• Troubleshoot basic hardware, software, Windows OS, and Microsoft 365 issues.
• Assist with password resets, user account issues, and basic access requests.
• Support laptops, desktops, printers, and other IT peripherals.
• Log, update, and track incidents and service requests in the ITSM / ticketing system.
• Maintain basic IT support documentation and follow standard troubleshooting procedures.
• Any other ad-hoc duties as assigned by supervisor

Requirements

• 1 year of IT Support / Helpdesk experience.
• Basic knowledge of Windows, Microsoft 365, hardware, and networking.
• Familiarity with ticketing tools such as ServiceNow or Jira is an advantage.
• Good communication and customer service skills.
• Strong willingness to learn and develop in IT support.

Interested applicants, please email your resume to Lisa (Lisha) Zhang

Email:

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