Editorial summary

The company seeks an IT Operations Engineer to provide hands-on end-user and desktop support across the region, with additional first- and second-line responsibility for office networks and servers. The role involves acting as the primary technical contact for staff in Singapore and supporting colleagues remotely and onsite across other countries. Key requirements include strong end-user support skills (L1/L2) and proficiency with hardware, networks, and server environments. The position offers a salary of 6000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/it-operations-engineer-39938 first appeared in Job-Q.com on 25 Oct 2026]

Industry: Data Centre 

Conducive Working Environment

Location: CBD

Role Overview

• The Regional IT Operations Engineer is a hands-on generalist who keeps day-to-day IT running for staff across the region. The focus is primarily on end-user and desktop support, complemented by first- and second-line responsibility for office networks and servers. You will be the go-to technical contact for users in Singapore and support colleagues in other countries, both onsite and remotely.

Key Responsibilities

End-User & Desktop Support (primary focus)

• Act as the first point of contact (L1/L2) for hardware, software, Microsoft 365 and access issues across regional offices and data centre sites, resolving tickets onsite or remotely within agreed SLAs.
• Provision, image and deploy laptops, desktops, mobile devices and peripherals; run joiner, mover and leaver processes end to end.
• Manage endpoints through Microsoft Intune / Autopilot, including patching, encryption, EDR/antivirus and compliance policies.
• Support collaboration tools such as Teams, SharePoint/OneDrive, video conferencing and meeting-room systems.
• Maintain the IT asset register, software licences and stock of spare equipment.
• Deliver IT onboarding for new hires and simple user guides or training where needed.

Network Support

• Support office LAN/WAN, Wi-Fi, switches, firewalls and VPN, carrying out first-line troubleshooting and configuration changes.
• Monitor connectivity and coordinate with ISPs, carriers and vendors to restore service and escalate faults.
• Assist with cabling, patching and comms-room upkeep at offices and sites.

Server & Systems Administration

• Administer Windows Server, Active Directory / Entra ID, Group Policy, DNS/DHCP and file services.
• Perform routine backup checks, restores and recovery testing; support virtualised (VMware/Hyper-V) and Azure workloads.
• Apply patches and updates on servers and infrastructure in line with change procedures.

IT Operations & Governance

• Log, prioritise and track incidents and requests in the ITSM tool; produce regular service reports.
• Write and maintain SOPs, network diagrams and knowledge-base articles.
• Uphold IT security policies, user access reviews and audit requirements
• Manage local IT vendors and managed service providers, including quotes, purchase requests and renewals.
• Support IT set-up for new offices and sites as the company enters new markets, travelling regionally when required.
• Provide occasional after-hours support for planned maintenance or urgent incidents.

Qualifications & Requirements

• Diploma or Degree in Information Technology, Computer Engineering or a related field.
• 5-8 years of experience in desktop support or IT operations, with hands-on exposure to networks and servers.
• Strong knowledge of Windows 10/11, Microsoft 365, Intune and Active Directory / Entra ID; macOS support is a plus.
• Sound networking fundamentals: TCP/IP, VLANs, Wi-Fi and firewalls (e.g. Fortinet, Palo Alto or Cisco).
• Experience with Windows Server administration, backup solutions and virtualisation.
• Familiarity with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice.
• Certifications such as CompTIA A+/Network+, CCNA, Microsoft MD-102 or AZ-104 are advantageous.
• Experience supporting users across multiple countries; background in data centre, telco or critical infrastructure environments preferred.
• Customer-focused, organised and able to work independently with minimal supervision.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 69509747   

EA License Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

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