Editorial summary

The company is seeking an IT Support Engineer (CAT 1, TCP/IP/DNS) for the East region, offering a salary of 3,600. The role involves assisting customers with technical issues via various communication channels, troubleshooting hardware, software, and network problems, and collaborating with development teams to resolve complex issues. Candidates should possess a diploma in Cyber Security or equivalent, with at least two years of relevant experience and strong knowledge of computer systems and networks. The position emphasizes meeting SLAs for timely responses and resolutions.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 12580 first appeared in Job-Q.com on 04 Jun 2026]

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

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