Editorial summary

The company seeks an IT Support Engineer (CAT 1, TCP/IP/DNS, East) to handle customer inquiries and technical issues via multiple channels, provide quick and polite assistance, and collaborate with development and product teams to resolve complex problems. The ideal candidate has a Diploma in Cyber Security or equivalent, at least 2 years of relevant experience, and solid knowledge of computer systems and networks. Responsibilities include meeting SLAs for response times and resolutions and communicating progress to stakeholders. The position offers a monthly salary of 3600.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/it-support-engineer-cat-1-tcp-ip-dns-east-41803 first appeared in Job-Q.com on 06 Nov 2026]

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to

Please note that only shortlisted candidates will be notified.

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