Editorial summary

The company is seeking an IT Support Executive to provide Level 1 and Level 2 support for enterprise applications such as SAP S/4HANA, Microsoft 365, SharePoint, and Teams. The role involves incident management, troubleshooting, user support, system monitoring, and escalation procedures. The position offers a salary ranging from $4,500 to $6,000, with additional benefits including AWS, VB, overtime pay, and transport allowance. The work hours are from 8:30 am to 5:30 pm at the Tampines office.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/it-support-executive-33518 first appeared in Job-Q.com on 20 Sep 2026]

Info can be shared ATM: -

• Basic $4500 - $6000 + AWS + VB + OT Payable + Transport Allowance up to $300
• 5 Days office hours (8:30am to 5:30pm)
• Tampines

Your Responsibilities: -

• Provide Level 1 and Level 2 support for enterprise applications, including SAP S/4HANA, Freshworks/Freshdesk, Servigistics, Microsoft 365, SharePoint, and Teams.
• Perform incident management, troubleshooting, user support, system monitoring, and escalation to vendors or higher-level support when required.
• Support user account administration, access controls, permissions management, and application-related requests.
• Support business reporting and data analysis using Power BI, SAP Analytics Cloud (SAC), and SQL, including data extraction, report generation, dashboard maintenance, and data validation.
• Gather and document business requirements, prepare functional specifications and testing scenarios, and coordinate UAT, user training, and system enhancements.
• Coordinate IT projects and application implementations with business users, vendors, and internal stakeholders, while tracking risks, issues, dependencies, and project progress.
• Maintain system documentation, SOPs, user guides, knowledge bases, and support records, while identifying opportunities for continuous improvement in system performance and operational efficiency.

You will need: -

• Degree in Computer Science/ IT or related discipline.
• Min 3 to 5 years of relevant IT experience, preferably in enterprise IT application support
• Hands-on experience with Servigistics (Spare Parts Management and inventory planning), Freshdesk or similar ITSM/ticketing tools and SharePoint

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We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

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