Editorial summary

The company is seeking an IT Support Manager (CAT 1) to lead and develop a high-performing support team, ensuring efficient operations and excellent customer satisfaction. The role involves overseeing issue resolution, optimizing workflows, and implementing proactive strategies while maintaining compliance with security standards. Candidates should possess a degree in IT or Cyber Security and hold certifications such as CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, or ITIL. The position offers a salary of 8,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 20279 first appeared in Job-Q.com on 16 Jul 2026]

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to

Please note that only shortlisted candidates will be notified.

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