Job description

[What the role is]

This role involves teaching and mentoring students in Service Experience Design, with a focus on human-centered and strategic thinking across digital, physical, and hybrid platforms. The candidate will develop curriculum, lead industry collaborations, and contribute to applied research and design competitions. They should have at least 5 years of experience in UX/CX or business transformation, be proficient in design tools like Figma and Adobe XD, and stay current with trends in immersive technologies and generative AI. Strong communication skills and experience in tertiary or adult education are preferred.

[What you will be working on]

Responsibilities:

• Deliver and facilitate learning experiences in Service Experience Design, including curriculum development, assessment design, project supervision, and student mentoring.
• Apply contemporary teaching strategies such as blended learning, design sprints, and studio-based critique to enhance lesson quality and student engagement.
• Continuously evaluate and improve curriculum content and delivery to align with evolving industry standards and learner needs.
• Lead and co-create industry collaborations, applied research projects, and design competitions that reflect real-world challenges.
• Stay abreast of emerging trends in service design, UX/CX, digital transformation, and immersive technologies through active engagement with professional communities.
• Represent the department in school committees and contribute to outreach, student recruitment, and strategic initiatives.
• Support the development and delivery of Continuing Education & Training (CET) programmes tailored to industry and adult learners.
• Contribute to the formulation and implementation of school-wide strategies and initiatives.

[What we are looking for]

Requirements:

• A relevant qualification or minimum 5 years of industry experience in Service Experience Design, UX/CX, or Business Transformation.
• Proven ability to conceptualize and implement innovative design solutions across digital, physical, and hybrid touchpoints.
• Passionate about nurturing future-ready designers with strong human-centered and strategic thinking capabilities.
• Proficient in design and prototyping tools such as Figma, Adobe Creative Suite, Miro, and Adobe XD.
• Comfortable working in a fast-paced environment and meeting project and academic deadlines.
• Strong interpersonal and communication skills.
• Prior teaching experience at tertiary level or in adult learning contexts is an advantage. Familiarity with online/hybrid course delivery is preferred.
• Familiarity with Generative AI tools and their application in design workflows is an added advantage.
• Relevant expertise in one or more of the following areas:
  • Service Experience Design
  • Digital Experience & Interaction Design
  • Experience Strategy & Journey Mapping
  • Brand Experience & Storytelling
  • Immersive Technologies (AR/VR/MR)
  • Design for Sustainability & Social Impact