Editorial summary

The company is seeking a proactive Network Operations Centre (NOC) Engineer to support 24x7 managed services operations, serving as the primary contact for clients and vendors. The role involves monitoring alerts, managing service tickets, and ensuring timely incident resolution within structured processes in a high-availability environment. The ideal candidate should be disciplined, client-focused, and confident in handling incident management tasks. The position offers a salary of 3500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

Job Overview

[This job id 32479 first appeared in Job-Q.com on 16 Sep 2026]

We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

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