The company is seeking a Customer Service Executive for a two-year contract within the Office of Organisation & Service Excellence. The role involves delivering personalized customer support through various channels, including email, phone, live chat, and in-person interactions, with a focus on providing professional and efficient service to ensure high customer satisfaction. Candidates are expected to have strong communication skills and the ability to address diverse customer needs. Compensation details are not specified.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 13742 first appeared in Job-Q.com on 13 Jun 2026]
[What the role is]
Office of Organisation & Service Excellence – Executive (Customer Service) (2-year contract)[What you will be working on]
As a Customer Service Executive, your key responsibilities include:
• Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter.
• Providing friendly, professional, and efficient service to deliver exceptional customer experiences.
• Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction.
• Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance.
• Supporting continuous service improvements by leveraging digital tools and customer insights.
• Leveraging AI and automation tools to deliver easy-to-use services, streamline processes, and enhance overall operational efficiency.
• Handling documentation and administrative tasks, including managing mail, deliveries, and printing of documents.
[What we are looking for]
To excel in this role, you should possess:
• Proven experience in customer service, preferably in a high-volume or multi-channel environment.
• Strong communication and interpersonal skills.
• Proficiency in administrative work and documentation.
• Ability to multitask and handle various responsibilities efficiently.
• Familiarity with digital customer service platforms (e.g., CRM systems, live chat tools, online forms) and a keen interest in using technology to enhance service delivery.
• Experience or interest in AI, automation, or data-driven tools (e.g., chatbots, Power Automate, Power BI) to improve workflow and service quality is a plus.
• A proactive mindset with a willingness to learn and adapt to evolving responsibilities.
• Excellent organizational and time management skills.
• Ability to work both independently and collaboratively with internal teams and external stakeholders This role is ideal for individuals who thrive in a dynamic, customer-focused environment and are keen to be part of a team that values both human touch and digital innovation in delivering excellent service.
Scam prevention reminder: You should not make any pre-payment when applying for any job.
Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf
Login to upload your resume and get an instant match score, strengths, and gaps.
Or use your preferred AI chat tool manually:
Use AI chat of your choice: ChatGPT, Gemini, Claude — and:
I am a jobseeker. Below is a job posting. Please:
1. Give a match score (0–100) based on my resume vs the job requirements
2. List my 3–5 key strengths that align with this role
3. List 2–3 areas to improve or gaps to address before applying
4. Give a one-sentence verdict: should I apply, apply with adjustments, or skip?
Job posting URL: https://singapore.job-q.com/jobs/detail/office-of-organisation-svc-excellence-exec-customer-svc-2-year-contract-1
After reading the job, ask me to upload or paste my resume.
[What the role is]School of Sports and Health – Lecturer / Senior...
On site
Full Time
Republic Polytechnic
[What the role is]This is a 2-year contract position as a Lecturer,...
On site
Full Time
Ngee Ann Polytechnic
[What the role is]Plaque of Commendation (Gold) – NTUC May Day Awards...
On site
Full Time
Singapore Polytechnic
[What the role is]Plaque of Commendation (Gold) – NTUC May Day Awards...
On site
Full Time
Singapore Polytechnic