Editorial summary

The company is seeking a reliable Operations Executive to oversee daily field operations, manpower deployment, and client servicing across various contracts in the cleaning and facility management sector. The role involves supervising crews, resolving operational issues on-site, and maintaining service standards across multiple locations. The position offers a monthly salary of SGD 3,500. Candidates should be proactive and capable of managing operational challenges effectively.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 26959 first appeared in Job-Q.com on 23 Aug 2026]

About the Role

Zenith Facility Services is a NEA-licensed cleaning and integrated facility management company operating across hawker centres, healthcare facilities, preschools, commercial buildings and premium residential developments in Singapore.

We are seeking a hands-on and reliable Operations Executive to lead day-to-day field operations, manpower deployment and client servicing across our contracts.

This role suits someone who thrives on the ground — solving operational problems as they happen, supervising crews, and holding service standards steady across multiple sites. It is not a desk role.

Who You Will Work With

•  Admin Executive — manages recruitment, documentation, payroll inputs and compliance records. You will provide real-time operational input (attendance, punctuality, disciplinary matters, onboarding support) so that records stay accurate.

•  Chief Executive Officer — oversees operational improvement and customer satisfaction. You will provide ground-level insight and recommendations that support service quality and contract retention.

•  Business Development/Sales Support —drives client relationships and new opportunities. You will support this by maintaining strong relationships during site visits, flagging expansion or additional-service opportunities at existing accounts, and passing on referrals and new contacts.

Together these roles form the backbone of frontline delivery and back-office support.

Key Responsibilities

1.  Site Operations & Service Quality

•  Oversee daily operations across assigned customer sites.

•  Conduct site inspections and audits to uphold cleaning and service standards.

•  Respond promptly to operational issues and service lapses, and close them out properly.

•  Ensure compliance with workplace safety requirements, SOPs and NEA standards.

2.  Manpower Deployment & Supervision

•  Plan and allocate manpower daily based on site requirements and contract obligations.

•  Supervise cleaning crews, ensuring punctuality, grooming, conduct and performance.

•  Coordinate replacement staff to close urgent manpower gaps.

•  Provide attendance and performance updates to the Admin & HR Executive.

3.  Client Servicing & Account Management

•  Act as the main operations liaison for assigned clients.

•  Address concerns and follow through on service recovery until the client is satisfied.

•  Build strong working relationships that support contract retention and renewal.

•  Provide periodic operational updates and reports to clients.

4.  Site Inventory, Equipment & Vendor Coordination

•  Monitor stock levels of cleaning consumables, chemicals and equipment across sites.

•  Arrange repairs, replacements and replenishment before shortages affect service.

•  Coordinate with vendors on equipment servicing and maintenance.

Site consumables and operational equipment sit with this role.

5.  Reporting &Continuous Improvement

•  Prepare site reports, incident logs and monthly operational summaries.

•  Track manpower utilisation and performance trends across contracts.

•  Recommend improvements to efficiency, cost control and service quality.

Requirements

Essential

•  Diploma or Degree in any discipline (Operations, Facilities Management or Building Services preferred).

•  Strong leadership and communication skills, with the confidence to supervise ground staff directly.

•  Practical problem-solving ability — you fix what is in front of you rather than escalating it.

•  Comfortable managing multiple sites and shifting priorities within the same day.

•  Willing to travel daily to client locations across Singapore.

•  Customer-service oriented, adaptable and proactive.

Advantageous

•  Experience in cleaning, facilities management, security, logistics or similar operations.

•  Familiarity with NEA cleaning standards, WSH requirements, bizSAFE or the Progressive Wage Model.

•  Class 3 driving licence and own transport.

•  Conversant in a second language commonly spoken by frontline crews.

Working Arrangements

We would rather be upfront about this than surprise you later:

•  Cleaning operations begin early. Expect early morning site starts on a regular basis.

•  This is a travelling role across multiple client sites, not a fixed-location job.

•  Occasional after-hours or weekend attendance is required for incidents, audits and mobilisations, on a shared rotation.

Why Join Zenith Facility Services

•  A key frontline role with direct impact on client satisfaction and contract retention.

•  Clear career pathway to Operations Supervisor and Operations Manager.

•  Direct working relationship with the CEO — your recommendations get heard and acted on.

•  A stable, growing company with long-term contracts across multiple sectors.

•  Competitive salary with performance incentives and funded training where applicable.

How to Apply

Call 8978 1899 or email your resume to

Please include your earliest start date and expected salary. Only shortlisted candidates will be contacted.

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Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf