Editorial summary

The company is seeking a Patient Liaison Officer for its IVF/Fertility Centre located in Orchard. The role involves serving as the primary contact for patients, managing communication and care coordination throughout their treatment journey, and providing empathetic support on fertility-related concerns. The position offers a salary of SGD 3,000 plus AWS and VBD, with working hours from Monday to Saturday. This is a permanent role requiring strong communication and patient service skills.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 28825 first appeared in Job-Q.com on 31 Aug 2026]

Job Description

• Industry/ Organization Type: IVF/Fertility Centre
• Position Title: Patient Liaison Officer
• Working Location: Orchard
• Working Hours: 5.5 days (Mon-Fri: 8am-5pm, Sat: 8am-12pm)
• Salary Package: Basic + AWS + VB
• Duration: Permanent

Key Responsibilities

• Patient Navigation: Serve as the main point of contact for patients from their initial enquiry through the completion of treatment.
• Patient Communication: Respond to patient enquiries by phone, email, and in person while providing professional and empathetic support on fertility and conception-related matters.
• Care Coordination: Schedule consultations, laboratory tests, and treatment appointments in coordination with doctors, nurses, and embryologists.
• Administrative Support: Register new patients, maintain electronic medical records, and manage billing or insurance-related documentation.
• Expectation Management: Clearly explain clinic procedures, financial requirements, and treatment timelines to help patients understand the treatment process.

APPLY NOW!!!

• Relevant experience in frontline healthcare customer service, medical administration, or patient relations is preferred.
• Strong empathy, active listening, and communication skills, with the ability to handle sensitive conversations professionally and confidentially.
• Good organisational skills, attention to detail, and familiarity with Electronic Health Record (EHR) systems and general office or phone administration.
• Familiarity with medical terminology related to reproductive health and fertility procedures is preferred.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to . Please indicate #10265 on the email subject.

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