Editorial summary

The company is seeking a Patient Service Associate to join its Urgent Care department. The role acts as the first point of contact for inquiries via phone, online, and walk-ins, coordinates appointments for consultations, labs, and imaging, and registers patients while verifying demographics and insurance, with escalation of critical symptoms to the triage nurse. The position offers a central location with a private healthcare client, 3 rotating shifts (5 days across Monday–Sunday), and annual wage supplement plus a performance bonus. Salary is 3300.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/patient-service-associate-3-shift-id-711470-39584 first appeared in Job-Q.com on 23 Oct 2026]

Our esteemed private healthcare client is looking to hire a Patient Service Associate to join their Urgent Care department!

• Private healthcare; Central location accessible by public transport
• 3 rotating shift, 5 days across Mon-Sun
• Yearly AWS + Performance Bonus

Responsibilities:

• Act as the initial point of contact for inquiries through phone, online, and walk-in channels; coordinate appointments for consultations, lab tests, and imaging, while promptly escalating critical symptoms to the triage nurse.
• Register patients and verify demographic and insurance information, maintaining accurate patient records in accordance with institutional policies.
• Manage billing processes including payment collection (cash/e-payment), corporate billing, and reconciliation while clearly communicating service charges to patients and their families.
• Handle patient feedback and complaints professionally, escalating issues to supervisors as required and supporting improvement measures for service quality.
• Ensure compliance with quality standards by maintaining accurate records and supporting audit documentation in alignment with data protection regulations.
• Perform general administrative tasks, including managing reports, correspondence, and inventory tracking, and providing feedback to vendors as needed.
• Work on rotating shifts, ensuring punctual attendance, conducting proper handovers, and upholding service standards during busy periods.

Requirements:

• Minimum N/O Level, Nitec or Diploma in a relevant field (Healthcare, Business Administration, or related areas).
• A minimum of 1–2 years of relevant experience in healthcare, hospitality, or customer service, preferably with front-desk administration or billing experience.
• Strong customer service skills and the ability to maintain composure under pressure
• Basic computer proficiency (MS Office, email, and patient/billing systems).
• Detail-oriented and meticulous with a focus on billing accuracy and compliance documentation.
• Willingness to work on rotating shifts, including overnight shifts, weekends, and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

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