Editorial summary

The company is seeking a Patient Service Associate to provide financial counselling and admission support at its Queenstown location, with employment lasting until February 2027. The role involves conducting bedside financial counselling, assisting patients with payment processes, and referring eligible patients for financial assistance programs. The position offers a salary range of $11 to $15 per hour, with working hours on weekdays, Saturdays, and public holidays. Candidates should have strong communication skills and a customer-focused approach to support patient needs effectively.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 21968 first appeared in Job-Q.com on 27 Jul 2026]

Location: Queenstown
Duration: ASAP - Feb 2027
Salary: $11/hr - $15/hr

Working days and hours:
Weekdays:
- 830am-530pm / 11am - 8pm

Sat and PH:
- 830am-530pm
- One weekday and Sun off

Job Description:
1. Financial Counselling /Admission
- Conduct bedside financial counselling to patient/NOK, detailing estimated hospital charges, applicable subsidies and available financial assistance programs.
- Assist patients to complete the various mode of payment forms.
- Identify and refer eligible patients to the Business Office or Medical Social Workers for appropriate financial assistance schemes.
- Ensure proper documentation and follow up is done for all inflight cases until patient discharge.

2. Patient Billing Matters
- Assist patients/NOK in their billing enquiries.
- Facilitate the collection of deposits and outstanding balances from inpatient accounts, adhering to hospital policies.
- Process payments for ancillary services and medical equipment prescribed by the medical team, including but not limited to rehabilitation items and mobility aids.
- Execute daily reconciliation and settlement of NETS and credit card transactions, ensuring accuracy and compliance with collection protocols.

3. Handling and processing of National forms (NEFR/MCAF/MT)
- To be able to explain and advise patient/NOK regarding various national healthcare forms, their requirements and necessary supporting documentation needed.
- Ensure timely submission of original hardcopy MCAF M/NEFR to MOHH, adhering to established workflow.
- Maintain accurate and up-to-date records in the SAP system by promptly updating patient consent and ensuring data integrity across all relevant platforms.

4. Other Responsibilities
- Perform daily housekeeping of the reception areas and workstations to maintain a professional image and neatness of the workplace.
- Reply emails received in the AASC common email account daily.
- Ensure all billing adjustments and merge requests are raised timely and correctly within the department.
- To manage the department supplies inventory.
- Involve and engage in ad-hoc projects as assigned by Reporting Officer.

Job Requirements:
- No exp. needed, training will be provided
- Min O/N/A Levels/Diploma in any field


If interested, please send updated resume via email  jacelynchua@recruitexpress.com.sg 

Melissa Zhang Zhiqi (Mezzo)

(CEI.No: R2197564 | Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

jacelynchua@recruitexpress.com.sg

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