Editorial summary

The company is seeking a Policy Servicing Executive for its life insurance division, responsible for supporting daily policy servicing operations, monitoring team performance, and ensuring adherence to KPIs and service standards. The role involves handling escalated customer inquiries, collaborating with internal stakeholders to improve operational efficiency, and implementing process enhancements. The position offers a salary of 6,000 and requires strong attention to detail, problem-solving skills, and the ability to manage complex policy-related issues. The candidate will also conduct compliance reviews and analyze operational data to identify improvement opportunities.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 30480 first appeared in Job-Q.com on 08 Sep 2026]

Responsibilities:

• Support daily policy servicing operations and monitor team performance.
• Ensure team KPIs, productivity targets and service standards are achieved.
• Handle escalated customer enquiries, complaints and complex policy servicing issues.
• Work with internal stakeholders to improve operational efficiency and resolve policy-related matters.
• Identify process gaps and implement service and workflow improvements.
• Conduct regular reviews to ensure compliance with internal policies, procedures and quality standards.
• Analyse reports and operational data to identify areas for optimisation.
• Participate in system enhancements, projects and User Acceptance Testing (UAT).
• Stay updated on regulatory requirements, industry developments and best practices in life insurance servicing.
• Perform other ad-hoc duties as assigned.

Requirements:

• Prior experience in policy servicing within the life insurance industry is preferred.
• Good understanding of life insurance operations and customer servicing processes.
• Strong customer service, problem-solving and stakeholder management skills.
• Good organisational and time-management skills.
• Able to work under pressure and meet tight deadlines.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications.

To apply,simply click the "Apply" button or send your updated profile to  

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

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