Job description

Your new company 

An exciting new role at a top financial institute

Your new role 

  • Monitoring applications, batch jobs, and system alerts for Core Banking
  • platforms
  • Performing initial triage of incidents and service requests
  • Support Core Banking modules (e.g., Accounts, Loans, Payments, Deposits)
  • Log, categorize, and prioritize tickets
  • Provide first-level resolution for known issues using SOPs and knowledge base
  • Escalate unresolved issues to L2/L3 teams with proper documentation
  • Communicate status updates to stakeholders and end-users
  • Ensure adherence to SLAs and incident response timelines
  • Maintain system documentation and update knowledge base articles

What you'll need to succeed 

  • 1-3 years of application support experience, preferably in Core Banking systems
  • Strong functional knowledge of core banking modules (Accounts, Loans, Deposits, Payments)
  • Handle escalated incidents and perform advanced troubleshooting and root cause analysis
  • Analyze logs, batch failures, interfaces, and databases (SQL knowledge preferred)
  • Coordinate with L2/L3 teams, vendors, and development for complex issues
  • Provide workarounds, permanent fixes, and support production changes/releases
  • Maintain and improve SOPs, runbooks, and knowledge base documentation

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, call or whatsapp Eric at Hays on +65 86789212 or email Eric.liung@hays.com.sg for a confidential discussion.

Referrals are welcome.

EA Reg Number: R26160884

EA License Number: 07C3924 | Company Registration No: 200609504D

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Job Summary

  • Published on: 08 May, 2026
  • Category: Banking / Finance
  • Vacancy: 1
  • Job type: Contract
  • Salary: 6000
  • Location: On site
  • Job Nature: Contract

Company Details

 

We are the experts in recruiting qualified, professional and skilled people across a wide range of specialised industries and professions. We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.

At Hays, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them.