Job description

Your new company 

An exciting new role at a top financial institute

Your new role 

• Monitoring applications, batch jobs, and system alerts for Core Banking
• platforms
• Performing initial triage of incidents and service requests
• Support Core Banking modules (e.g., Accounts, Loans, Payments, Deposits)
• Log, categorize, and prioritize tickets
• Provide first-level resolution for known issues using SOPs and knowledge base
• Escalate unresolved issues to L2/L3 teams with proper documentation
• Communicate status updates to stakeholders and end-users
• Ensure adherence to SLAs and incident response timelines
• Maintain system documentation and update knowledge base articles

What you'll need to succeed 

• 1-3 years of application support experience, preferably in Core Banking systems
• Strong functional knowledge of core banking modules (Accounts, Loans, Deposits, Payments)
• Handle escalated incidents and perform advanced troubleshooting and root cause analysis
• Analyze logs, batch failures, interfaces, and databases (SQL knowledge preferred)
• Coordinate with L2/L3 teams, vendors, and development for complex issues
• Provide workarounds, permanent fixes, and support production changes/releases
• Maintain and improve SOPs, runbooks, and knowledge base documentation

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, call or whatsapp Eric at Hays on +65 86789212 or email Eric.liung@hays.com.sg for a confidential discussion.

Referrals are welcome.

EA Reg Number: R26160884

EA License Number: 07C3924 | Company Registration No: 200609504D