On site
Contract
**24 hours operating format; 12 hours rotating shift i.e. 9am to 9pm or 9pm to 9am with 1 hour meal break; Shift pattern: Work 2 days, Off/Rest 2 days; 44 working hours per week; Must be able to work Sat/Sun/PHs when roster)
• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.
• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.
• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.
• Conduct transaction verification and customer confirmation calls to validate suspicious activities.
• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.
• Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.
• Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours.
• Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations.
• Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary.
• Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.
• Handling of lost reporting calls, Scam/Fraud reporting calls and merchant calls.
• Support in Cards Authorisation function
Interested candidates, please email your resume to annasee@recruitexpress.com.sg
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted
Use AI chat of your choice: ChatGPT, Gemini, Claude — and:
I am a jobseeker. Below is a job posting. Please:
1. Give a match score (0–100) based on my resume vs the job requirements
2. List my 3–5 key strengths that align with this role
3. List 2–3 areas to improve or gaps to address before applying
4. Give a one-sentence verdict: should I apply, apply with adjustments, or skip?
Job posting URL: https://singapore.job-q.com/jobs/detail/fraud-operations-bank-esy
After reading the job, ask me to upload or paste my resume.
Your new company An exciting new role at a top financial instituteYour...
On site
Contract
HAYS SPECIALIST RECRUITMENT PTE. LTD.
🚀 Regional Payroll Systems Project Lead | APAC Transformation Projects 🚀Ready to...
On site
Contract
RECRUIT EXPRESS PTE LTD
Our client, a leading bank in Asia, is looking to hire Relationship...
On site
Permanent
ADECCO PERSONNEL PTE LTD
Job ScopeMonitor daily workflows for the settlement of Asia market trades (equity,...
On site
Contract
MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD
Established since 1996, Recruit Express has emerged as the leading staffing solutions provider that has set a proven track record for matching the right people to the right organization within the shortest time. With our vast network of resources, extensive databases and defined recruitment processes, we have been successfully bridging talented job seekers of the highest calibre to employers who only want the best in their teams.
In our relentless pursuit of excellent service, we have adopted best practices and dynamic growth strategies in expanding our operations across the Asia Pacific regions: We have offices in Singapore, Sydney, Hong Kong, Kuala Lumpur, Taipei, Shanghai, Beijing, Tokyo and Bangkok.
With 400 permanent committed consultants from various professional backgrounds and disciplines, we make a difference by delivering top-notch services to our clients and candidates alike.