Editorial summary

The company is seeking a Quality Service Management Executive (Govt) for a temporary position lasting three months, with potential extension up to one year. The role involves managing public feedback and inquiries received via email, online platforms, and phone calls, as well as overseeing service providers to ensure prompt and accurate responses. The candidate will handle complex cases, coordinate follow-up actions, and collaborate with internal and external stakeholders to resolve issues efficiently. The position offers a salary of 4,960 and requires strong communication and case management skills.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/quality-service-management-executive-govt-34844 first appeared in Job-Q.com on 28 Sep 2026]

Duration: 3months (extendable up to 1 year)

Location: City Hall

Working Hours: Monday - Thursday 8.30am to 6pm; Friday 8.30am to 5.30pm

Responsibilities:

• Manage public feedback and enquiries received through email, online platforms, and phone calls.
• Oversee service providers to ensure enquiries are handled accurately and promptly.
• Review and resolve complex cases, including preparing replies and coordinating follow-up actions.
• Work closely with internal stakeholders and external agencies to address and resolve public feedback.
• Monitor case progress and ensure timely closure in accordance with service standards.
• Analyse feedback trends and support the preparation of reports and service performance data.
• Contribute to service improvement initiatives and enhance customer experience.

Requirements:

• Diploma or Degree in any discipline.
• Customer service, feedback management, or case management experience preferred.
• Experience in a public sector environment will be an added advantage.
• Strong communication, stakeholder management, and problem-solving skills.
• Able to manage multiple cases and work independently in a fast-paced environment.

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