Editorial summary

The company is seeking a Quality Service Management Executive (Govt) for a temporary role initially lasting three months, with the possibility of extension up to one year. The position involves managing public feedback and inquiries through various channels, overseeing service providers, and resolving complex cases in collaboration with internal and external stakeholders. The role requires strong communication and coordination skills to ensure timely resolution of cases. The monthly salary for this position is 4,960.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/quality-service-management-executive-govt-35012 first appeared in Job-Q.com on 29 Sep 2026]

Duration: 3months (extendable up to 1 year)

Location: City Hall

Working Hours: Monday - Thursday 8.30am to 6pm; Friday 8.30am to 5.30pm

Responsibilities:

• Manage public feedback and enquiries received through email, online platforms, and phone calls.
• Oversee service providers to ensure enquiries are handled accurately and promptly.
• Review and resolve complex cases, including preparing replies and coordinating follow-up actions.
• Work closely with internal stakeholders and external agencies to address and resolve public feedback.
• Monitor case progress and ensure timely closure in accordance with service standards.
• Analyse feedback trends and support the preparation of reports and service performance data.
• Contribute to service improvement initiatives and enhance customer experience.

Requirements:

• Diploma or Degree in any discipline.
• Customer service, feedback management, or case management experience preferred.
• Experience in a public sector environment will be an added advantage.
• Strong communication, stakeholder management, and problem-solving skills.
• Able to manage multiple cases and work independently in a fast-paced environment.

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