Editorial summary

The company is seeking a Retail Supervisor for the Toys department, offering a salary of 3,650. The role involves maintaining product and store knowledge, managing customer and VIP databases, handling customer feedback, and overseeing daily store operations such as cashiering, stock control, and visual merchandising. The ideal candidate should have strong organizational skills and experience in retail management. The position also includes supporting online store activities and digital marketing efforts.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/retail-supervisor-toys-35627 first appeared in Job-Q.com on 02 Oct 2026]

[Job ID: 1612583]

Responsibilities

• Maintain strong product and store knowledge to consistently promote merchandise and services at high service standards.
• Build, update, and manage customer and VIP databases, tracking preferences and shopping history.
• Handle customer feedback and complaints professionally, escalating insights and recommendations to management.
• Oversee daily store operations including cashiering, stock control, housekeeping, visual merchandising, and sales administration.
• Support online store operations and participate in digital marketing initiatives.
• Receive and verify merchandise for quantity, quality, sizing, and pricing accuracy.
• Provide feedback on merchandise quality, pricing consistency, saleability, and delivery reliability.
• Execute visual merchandising according to assigned themes and concepts, recommending improvements to displays, fixtures, and promotional materials.
• Monitor stock levels through daily checks, physical stock takes, replenishment of fast-moving items, and reporting of slow- or out-of-stock items.
• Train, mentor, and supervise retail staff and promoters on service standards, selling techniques, product knowledge, POS usage, grooming, and company policies.
• Monitor staff performance, attendance, and duty rosters, providing structured feedback to management.
• Enforce safety and security procedures, including fitting-room controls and incident reporting.
• Maintain high housekeeping standards across sales areas, fixtures, and product displays.
• Update and maintain administrative records including VIP lists, SKUs, stock data, and daily sales reports.
• Perform other job-related duties as assigned.

Requirements

• Minimum 2–3 years of retail experience.
• At least 1 year of experience in a supervisory or team-leading role.
• Hands-on experience with POS systems, cashiering, and daily sales administration.
• Proven experience in stock control, visual merchandising, and staff supervision.

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