Editorial summary

The company is seeking a Sales Coordinator based in Tuas with a salary of up to $4,500, plus AWS and VB. The role involves monitoring regional aftersales KPIs, supporting strategy execution, and maintaining relationships with overseas dealers while coordinating with the Global Service Centre. Candidates should have strong communication skills and experience in aftersales or dealer management. The position offers a competitive package with opportunities to contribute to customer satisfaction and dealer performance initiatives.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 31423 first appeared in Job-Q.com on 12 Sep 2026]

[Job ID: 1660025]

Responsibilities

• Monitor and drive achievement of regional aftersales KPIs across dealer networks.
• Support the execution of aftersales strategies, improvement initiatives, and customer satisfaction programmes.
• Build and maintain strong relationships with overseas dealers and coordinate timely support with the Global Service Centre (GSC).
• Administer aftersales service agreements and ensure compliance with contractual and company requirements.
• Coordinate aftersales campaigns, presentations, promotional activities, and dealer improvement programmes.
• Gather dealer feedback, analyse market trends, and recommend process and service enhancements.
• Serve as the key coordination point for dealer aftersales enquiries and support technical issue resolution with internal stakeholders.
• Monitor service response times, warranty claims, spare parts support, and dealer performance metrics.
• Ensure prompt follow-up and closure of dealer requests, service issues, and customer complaints.
• Review and improve aftersales workflows, SOPs, work instructions, and operational documentation.
• Identify process gaps and implement corrective and preventive actions to enhance efficiency.
• Support digitalisation, automation, CRM implementation, and other aftersales system initiatives.
• Prepare KPI dashboards, management reports, presentations, meeting minutes, and action plans.
• Coordinate dealer meetings, training programmes, workshops, audits, product launches, and regional aftersales activities.
• Support departmental budgeting, compliance, audit requirements, and administrative functions.
• Travel overseas to support dealer operations, meetings, training, and service-related activities.

Requirements

• Minimum 2 years of experience in dealer management, aftersales support, or a related function.
• Experience or knowledge of the power generation industry is highly preferred, or relevant experience in a heavy industrial environment. 
• Strong presentation and communication skills.
• Willingness and ability to travel overseas frequently.
• Proficiency in Microsoft Office applications, particularly PowerPoint and Excel.

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