Editorial summary

The company is seeking a Senior Customer Service Representative to join its Customer Operations team within a leading global semiconductor organization. The role involves managing the complete sales order lifecycle, coordinating with cross-functional teams to ensure accurate and timely deliveries, and delivering exceptional customer service in a fast-paced manufacturing environment. The position offers a salary of 7,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 22741 first appeared in Job-Q.com on 31 Jul 2026]

We're partnering with a leading global semiconductor company to hire a Senior Customer Service Representative to join its Customer Operations team.

This is an excellent opportunity for an experienced customer operations professional who enjoys working in a fast-paced manufacturing environment. You'll play a key role in managing the end-to-end order fulfilment process, working closely with cross-functional teams to ensure timely deliveries and an exceptional customer experience.

Key Responsibilities

• Manage the full sales order lifecycle, from order entry through to delivery, ensuring accuracy and on-time fulfilment.
• Monitor product availability, communicate lead time updates, and coordinate with Production and Supply Chain teams to prioritise urgent orders.
• Manage the Return Merchandise Authorization (RMA) process, working closely with Engineering and Quality teams on product returns and replacements.
• Ensure compliance with export control requirements, shipping documentation, and internal corporate policies.
• Partner with Sales, Supply Chain, Logistics, and Finance teams to resolve order-related issues and support demand planning.

Requirements

• Bachelor's degree with at least 9 years' relevant experience, or Master's degree with at least 6 years' experience.
• Experience within the semiconductor, electronics manufacturing, or high-tech industry.
• Strong knowledge of order management, customer operations, logistics, and international shipping processes.
• Hands-on experience with ERP systems; Microsoft Dynamics 365 (D365) is highly preferred.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, and SUMIFS. Experience with Macros/VBA is advantageous.
• Strong analytical, communication, and stakeholder management skills, with the ability to thrive in a fast-paced environment.

To Apply:

If you are interested in this opportunity or other roles we are handling, please submit your application or reach out to Amanda directly at  for a confidential discussion.

We will contact applicants who have been successfully shortlisted.

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