Editorial summary

The company is seeking an Import Manager specializing in Airfreight Forwarding to lead and oversee the import customer service team, ensuring efficient handling of shipments from arrival to closure. The role involves managing daily operations such as documentation, carrier coordination, customs clearance, billing, and compliance, while driving workflow improvements and monitoring team performance against KPIs. The successful candidate will collaborate with various departments to deliver seamless import processes. The position offers a salary of 7,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 22794 first appeared in Job-Q.com on 31 Jul 2026]

• Lead and guide the import customer service team, ensuring smooth handling of shipments from arrival to job closure.
• Oversee daily operations including documentation, carrier coordination, customs clearance, billing, and compliance with service standards.
• Drive workflow improvements by identifying gaps and implementing practical solutions to enhance efficiency.
• Monitor team performance against agreed KPIs, provide coaching, and act as escalation point for complex service issues.
• Collaborate with operations, customs, and other departments to deliver seamless import processes for clients.

Requirements:

• Proven supervisory experience in airfreight import customer service and billing functions.
• Solid knowledge of import workflows, documentation, and customs regulations.
• Strong problem‑solving ability with a track record of supporting operational enhancements.
• Excellent communication and interpersonal skills to manage both team and client interactions.
• Hands‑on experience with CargoWise system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to 

Please note that only shortlisted candidates will be notified.

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