Editorial summary

The company is seeking a Senior Guest Service Executive for various locations, offering a salary of up to $3,000 plus meal allowance and VB. The role involves providing courteous guest services, handling inquiries and complaints, and managing cashiering functions across a 5-day work week with rotating shifts. The ideal candidate will demonstrate excellent communication skills, customer service orientation, and the ability to respond efficiently to guest needs. This permanent position emphasizes maintaining high guest satisfaction and adhering to standard policies and procedures.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 30515 first appeared in Job-Q.com on 08 Sep 2026]

- Permanent

- Up to $3,000 + Meal Allowance+ VB

- 5 days per week. 3 rotating shifts

- Sentosa /Ochard /Bras Basah

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Period:

• Permanent
   

Location:

• Sentosa /Ochard /Bras Basah

Working hours:

• 5 days per week. 3 rotating shifts

Salary:

• Up to $3,000 + Meal Allowance+ VB
• Attractive Benefits: $2,000 Medical Spending Account, $1,000 Flexible Benefit, Birthday Leave + $200 in Birthday Month, Free Annual Health Screening

Job Requirements:

• O-Level or equivalent
• Willing to work rotating shifts, weekends and Public Holidays
• Positive attitude with outgoing personality and good communication skills 
• Experience in hospitality and knowledge of HMS will be advantageous 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

  (Registration no: R2198469)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg 

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