Editorial summary

The company is seeking a Senior IT Infrastructure Support Engineer to join its regional IT team for a global logistics client. The role involves providing hands-on support for end-user devices, Microsoft infrastructure, cloud services, networking, security, and IT operations, serving as a senior escalation point and guiding junior engineers. Key requirements include extensive technical expertise in IT support and infrastructure management. The position offers a salary of 6,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 29116 first appeared in Job-Q.com on 01 Sep 2026]

We are looking for an experienced Senior IT Infrastructure Support Engineer to join the regional IT infrastructure team for one of our global logistics clients. 

This is a hands-on technical role covering end-user support, Microsoft infrastructure, cloud, networking, security and IT operations. The successful candidate will act as a senior escalation point for complex technical issues while supporting the service desk and guiding junior engineers.

Key Responsibilities

• Provide hands-on onsite and remote support for laptops, mobile devices, business applications, printers and other IT equipment.
• Administer and troubleshoot Microsoft 365, Windows Server, Microsoft Azure and Microsoft SQL environments.
• Perform system administration and troubleshooting in a hybrid cloud infrastructure.
• Monitor system and infrastructure performance, identify potential bottlenecks and implement or recommend technical improvements.
• Perform Windows/server patching, system updates and security hardening to maintain system availability and protect against cybersecurity threats.
• Manage and troubleshoot network connectivity and infrastructure-related issues.
• Support data management, backup and recovery activities across cloud systems and applications.
• Investigate and resolve complex incidents, carrying out root-cause analysis and working with vendors or technology teams where required.
• Participate in Vulnerability Assessment & Penetration Testing (VAPT) and IT audit activities, including technical remediation and follow-up.
• Support the planning and execution of IT Disaster Recovery (DR) exercises.
• Work with vendors and technology partners on technical issues, maintenance, procurement and infrastructure improvements.
• Monitor the IT service desk queue and ensure incidents are resolved within agreed SLA requirements.
• Provide technical guidance, coaching and troubleshooting support to junior IT engineers.
• Take responsibility for service desk operations when required, including coordination of workloads, escalations and team activities.
• Participate in a 24x7x365 standby rotation and provide after-hours technical support for urgent regional incidents.

Requirements

• Diploma or Bachelor's Degree in IT, Computer Science, Computing or a related discipline.
• Minimum 5 years of IT experience, with strong hands-on experience in IT infrastructure and technical support.
• Strong technical knowledge of Microsoft 365, Windows Server, Azure and networking.
• Hands-on experience troubleshooting desktop, server, cloud, SaaS, network and security environments.
• Experience with system administration, patching, backup/recovery and infrastructure troubleshooting.
• Familiarity with IT service management platforms such as ServiceNow, Freshservice or similar.
• Good understanding of incident management, SLA and ITIL practices.
• Experience with cybersecurity, vulnerability management, VAPT or IT audit activities will be advantageous.
• Previous experience guiding, mentoring or supervising junior IT support engineers.
• Willing to participate in standby and after-hours support.

Technical Skills

Candidates with experience in the following areas will be highly relevant:

Microsoft:
Microsoft 365 | Windows Server | Azure | Microsoft SQL | Active Directory

Infrastructure:
Server Administration | Networking | System Patching | Backup & Recovery | Disaster Recovery

End User:
Windows | Hardware Troubleshooting | Mobile Devices | Printers | Business Applications

Security:
Vulnerability Management | VAPT | Security Hardening | Antivirus

IT Operations:
ServiceNow / Freshservice | SLA Management | Incident Management | Vendor Management

To apply, please send your cv to . 

We regret that only shortlisted candidates will be notified. Thank you for your understanding! 

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