On site

Full Time

Job Description

Analyzing of various chargeback scenarios
Processing of chargeback request
Provide operations support on administrative task and projects eg data entry and documentation handling
Complete all requests with accuracy and within the agreed Service Level Agreement
Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team
Support in digitization effort driven by the management and ad-hoc /admin tasks assigned

Requirements:

Degree or Diploma holder with relevant banking experience, ideally in chargeback
Open to entry level, training is provided
Meticulous and organized
Good in MS Office applications
Open to 1 year contract

Additional Requirements

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