Job Description
A team of computer operators, performing 24 x 7 shift duty on rotation,
responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments.
Your responsibilities include:
Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
Perform reports printing and distribution
Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff
Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures.
Job Requirements
Education: Degree or Diploma in Information Technology, Computer Science, or related field
Experience: 2+ years of hands-on experience in IT operations or Command Center environment
Technical Knowledge: Familiarity with one or more of the IT systems - Mainframe, AS/400, UNIX/Linux, Windows
Tools: Working experience in Microsoft Office (Excel, Word, PowerPoint)
Language: Fluency in both spoken and written English
Soft Skills: Good interpersonal skills, ability to work as a team player, and remain calm under pressure
Shift Readiness: Willingness to work 12-hour rotating shifts following a structured pattern (e.g. three consecutive workdays followed by two days off, then two workdays followed by another two days off).
Additional Requirements
Use AI chat of your choice: ChatGPT, Gemini, Claude — and:
I am a jobseeker. Below is a job posting. Please:
1. Give a match score (0–100) based on my resume vs the job requirements
2. List my 3–5 key strengths that align with this role
3. List 2–3 areas to improve or gaps to address before applying
4. Give a one-sentence verdict: should I apply, apply with adjustments, or skip?
Job posting URL: https://singapore.job-q.com/jobs/detail/senior-officer-computer-operator-group-infrastructure-platform-services
After reading the job, ask me to upload or paste my resume.
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