Job description

Job Description

• Manage new solutions involving Enterprise and Regional LAN and WAN network infrastructure, including Data Centre network, Firewalls, Routers, Switches, Network link/load balancers, and other internet enabling technology and appliances.

• Work with Enterprise Architects to define architecture and solution blocks. Understand business needs and ability to define product and service roadmap, including financial and budget planning.  Document system requirement for end to end execution cross team.

• Focus on establishing governance, grid and solution profile and playbook to allow cross team deployment and changes.

• Ensure projects are deployed end-to-end, and properly hardened and promoted to production. Document knowledge transfer to cross-team to facilitate Level 1 and 2 support. Continue to own L3 SME support for in-flight projects or complex issues.

• Define IT network standards and adhering to security and patching policies.

• Seek outside in and bring forth new technology, put in place governance and processes.

• Participate in change management and operations making sure that hardware and software is up to date.

• Planning, designing and configuring cloud services.

• Managing cloud environments in accordance with company policies and security guidelines.

• Interacting with users, providing cloud support, and making recommendations based on user needs.

• Using extensive knowledge of APIs to design and create custom cloud automation and integrations with other systems

• Participate in follow-the-sun routine support schedule.

Additional Requirements

Manage and upkeep the regional datacenter network infrastructure including Firewalls, Routers, Switches, Link/Load balancers, VMware DC appliances and other internet enabling technology and appliances.
Manage and upkeep the Enterprise and Regional LAN and WAN network infrastructure, including Firewalls, Routers, Switches, Access Points, Identity Service Engine, and other campus network enabling technology and appliances.
Activities can include device management lifecycle, inventory documentation, budgeting, capacity and performance planning and other regulatory, audit, compliance and security fulfillment.
Able to translate user or business requirement into technology solution. Execute changes according to change management processes and procedures   control. Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.
Participate in network service recovery to reduce system downtime and impact to internal users and external customer.  Possess analytical and problem-solving abilities and able to work independently but knowing when to escalate. Participate in on-call duty and provide 24/7 support across regional footprint.  
Should have strong knowledge of ITIL framework and IT service management concepts.
Experience in INC and CRQ queue and SLA management, continuous improvement and support shift -left.