Editorial summary

The company is seeking a Senior System Analyst (BMC Helix Admin) to lead automation, infrastructure monitoring, and operational support efforts. The role requires 5-9 years of experience with automation scripting and hands-on configuration of BMC Helix and enterprise observability platforms, plus strong skills in Python, PowerShell, or Shell scripting and experience across Linux, Windows, networks, and cloud environments. The position emphasizes developing dashboards and alerts, proactive monitoring, and improving operational efficiency and system reliability. The offered compensation is 12,000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/senior-system-analyst-bmc-helix-admin-40768 first appeared in Job-Q.com on 30 Oct 2026]

Results-oriented IT professional with 5-9 years of experience in automation, infrastructure monitoring, and operational support. Skilled in developing automation scripts, configuring BMC Helix and enterprise observability platforms, creating dashboards and alerts, and troubleshooting complex infrastructure issues across Linux, Windows, networks, and cloud environments. Strong expertise in Python, PowerShell, or Shell scripting, with a proven ability to improve operational efficiency, reduce manual effort, and enhance system reliability through automation and proactive monitoring. Effective collaborator with strong analytical, documentation, and stakeholder management skills.

Responsibilities:

Automation & Engineering

• Develop, enhance, test, and maintain automation scripts, workflows, dashboards, and operational utilities.

• Translate operational requirements into practical automation solutions that reduce manual intervention and improve consistency.

• Integrate scripts and workflows with monitoring, observability, ITSM, and related operational platforms where required.

Monitoring & Observability

• Implement, configure, and maintain enterprise monitoring and observability platforms covering infrastructure, applications, logs, and capacity.

• Create and enhance dashboards, alerts, thresholds, service views, reports, and basic anomaly detection configurations.

• Analyse alert patterns and implement tuning and noise-reduction improvements without compromising monitoring coverage.

• Support onboarding of systems and applications into monitoring platforms and validate data quality, coverage, and alert routing.

Operational Support & Analysis

• Monitor system health, performance, availability, and capacity indicators and investigate abnormal conditions.

• Perform technical troubleshooting for alerts, incidents, failed jobs, integrations, and monitoring gaps, escalating complex issues with clear evidence.

• Support incident, problem, and change activities, including impact analysis, implementation checks, validation, and post-change monitoring.

• Review monitoring, backup, logging, and related operational configurations to confirm that required controls are correctly implemented.

Requirements:

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to work independently on defined deliverables and collaborate effectively across teams.

• Clear communication, stakeholder coordination, and technical documentation skills.

• Organised, detail-oriented, proactive, and able to manage multiple priorities.

• Ability to learn existing enterprise tools and processes quickly and deliver.

Education & Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or an equivalent discipline.

• Typically 3 to 5 years of relevant experience in automation, enterprise monitoring, observability, IT operations, or a related technical role.

• Demonstrable hands-on experience in scripting, monitoring configuration, dashboard or alert development, and operational support.

Key Domain/ Technical Skills:

Working knowledge of IT infrastructure, including Linux and Windows operating systems, networks, storage, and virtualisation.

Practical scripting experience in at least one language such as Python, PowerShell, or Shell scripting.

Hands-on exposure to one or more monitoring or observability tools such as BMC Helix, ITSM Helix Remedy, Prometheus, Grafana, ELK, Dynatrace, or Splunk.

Experience with dashboards, alert rules, event analysis, log analysis, integrations, and operational troubleshooting.

Understanding of cloud concepts, DevOps practices, CI/CD, APIs, version control, or AIOps concepts is advantageous.

Interested candidates, who wish to apply for the above position, please send in your resume to:

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R1331594 (Sasi Indurthi Venkata)

We regret to inform you that only shortlisted candidates will be contacted.

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