Editorial summary

The company, a manufacturer in robotics, is seeking a Service Supervisor to lead and supervise a field service team. The role will plan, schedule, and coordinate service visits, dispatch arrangements, and job assignments to ensure efficient field operations, while monitoring service performance indicators and implementing improvements. The position is based in Tai Seng, with Monday to Friday, 9:00 AM–5:30 PM hours and a permanent contract. The basic salary is 3600, and the role requires providing technical guidance to the team on installation and service delivery.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/service-supervisor-10077-37625 first appeared in Job-Q.com on 13 Oct 2026]

Job Description

• Industry/ Organization Type: Manufacturer - Robotics
• Position Title: Service Supervisor
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9:00AM – 5.30PM
• Salary Package: Basic
• Duration: Permanent

Key Responsibilities

• Lead and supervise a team.
• Plan, schedule, and coordinate service visits, job assignments, and dispatch arrangements to ensure efficient field operations.
• Monitor service performance indicators such as response time, resolution rate, and service quality, and implement improvements where required.
• Provide technical guidance to the team on installation, troubleshooting, preventive maintenance, and service-related matters.
• Act as the escalation point for complex technical issues and support the team in resolving service challenges.
• Serve as the main point of contact for clients on service matters.
• Manage client escalations, ensure service satisfaction, and maintain strong working relationships with customers.
• Conduct site visits to monitor service performance and identify opportunities for service improvement.
• Manage spare parts inventory and ensure proper tracking and availability of required service parts.
• Ensure accurate documentation of service activities, including reviewing and approving service reports.
• Maintain and update service-related documentation such as SOPs, DHR, and maintenance records.
• Enforce safety standards and conduct field audits to ensure compliance with internal procedures and industry regulations.
• Identify training needs and support the upskilling of field service engineers and technicians.
• Perform any other duties as assigned.

APPLY NOW!!!

• Diploma or Higher Nitec in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
• 2 to 4 years of experience in field service, technical support, or maintenance.
• Experience supervising technicians or service teams is preferred.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to . Please indicate #10077 on the email subject.

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