Editorial summary

The company seeks a Service Supervisor for a permanent role in its robotics manufacturing operations based in Tai Seng. The position leads and supervises a service team, plans and coordinates service visits and dispatches, and ensures efficient field operations. Key responsibilities include monitoring service performance indicators, improving service quality, and providing technical guidance on installations. Compensation includes a basic salary of 3600, with a Monday–Friday schedule from 9:00 AM to 5:30 PM.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/service-supervisor-10077-40341 first appeared in Job-Q.com on 27 Oct 2026]

Job Description

• Industry/ Organization Type: Manufacturer - Robotics
• Position Title: Service Supervisor
• Working Location: Tai Seng
• Working Hours: Monday to Friday, 9:00AM – 5.30PM
• Salary Package: Basic
• Duration: Permanent

Key Responsibilities

• Lead and supervise a team.
• Plan, schedule, and coordinate service visits, job assignments, and dispatch arrangements to ensure efficient field operations.
• Monitor service performance indicators such as response time, resolution rate, and service quality, and implement improvements where required.
• Provide technical guidance to the team on installation, troubleshooting, preventive maintenance, and service-related matters.
• Act as the escalation point for complex technical issues and support the team in resolving service challenges.
• Serve as the main point of contact for clients on service matters.
• Manage client escalations, ensure service satisfaction, and maintain strong working relationships with customers.
• Conduct site visits to monitor service performance and identify opportunities for service improvement.
• Manage spare parts inventory and ensure proper tracking and availability of required service parts.
• Ensure accurate documentation of service activities, including reviewing and approving service reports.
• Maintain and update service-related documentation such as SOPs, DHR, and maintenance records.
• Enforce safety standards and conduct field audits to ensure compliance with internal procedures and industry regulations.
• Identify training needs and support the upskilling of field service engineers and technicians.
• Perform any other duties as assigned.

APPLY NOW!!!

• Diploma or Higher Nitec in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
• 2 to 4 years of experience in field service, technical support, or maintenance.
• Experience supervising technicians or service teams is preferred.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to . Please indicate #10077 on the email subject.

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