Editorial summary

The company is seeking a System Executive (Changi) responsible for providing technical support to customers, including handling service requests, troubleshooting issues, and acting as a liaison between clients and Tier 2 support. The role involves supporting mailbox migrations and maintaining procedural documentation. The position offers a salary of 3,700 and requires strong communication skills and technical proficiency to ensure seamless client support and issue resolution.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 33361 first appeared in Job-Q.com on 19 Sep 2026]

Responsibilities: 

• Provide technical support to customers.
• Identify and escalate priority issues as per client specifications
• Process client service requests and redirect problems to the appropriate resource
• Provide support on documentation, including procedural documentation
• Act as a liaison between customers and Tier 2 support regarding problem escalation.
• Provide client support and technical issue resolution via email and phone
• Perform mailbox migrations between Exchange systems, as well as from other vendors to Exchange, in accordance with procedures to ensure seamless transitions
• Perform health checks and monitor system availability and functionality.
• Provide operational support to system infrastructures.

Requirements: 

• Experience supporting applications on UNIX/LINUX platforms and databases preferred 
• Experience in Windows Server, VM, and ITIL would be advantageous
• Motivated individual with a challenger spirit and leadership qualities
• Troubleshooting and customer-handling skills would be advantageous
• Able to work on site with some physical lifting required

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