Editorial summary

The company is seeking a proactive and customer-focused IT Assistant Service Delivery Manager for a permanent role to support the delivery of high-quality services to clients. The position involves managing day-to-day service delivery operations, coordinating with internal teams to meet service levels and customer expectations, and monitoring performance, incidents, and issue resolution. Key requirements include experience in service delivery operations, strong collaboration with customers and stakeholders, and the ability to drive service improvements. The role offers a salary of 8500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/t04-it-assistant-service-delivery-manager-permanent-role-37635 first appeared in Job-Q.com on 13 Oct 2026]

We are seeking a proactive and customer-focused Assistant Service Delivery Manager to support the delivery of high-quality services to our clients. The successful candidate will work closely with customers, internal teams, and stakeholders to ensure service commitments are met and operational issues are resolved efficiently.

Key Responsibilities

• Support the management of day-to-day service delivery operations and client engagements
• Coordinate with internal teams to ensure service levels and customer expectations are achieved
• Monitor service performance, track incidents, and follow up on issue resolution
• Assist in preparing service reports, documentation, and operational reviews
• Manage customer communications and maintain positive client relationships
• Support service improvement initiatives and process optimization activities
• Coordinate project activities and ensure timely delivery of assigned tasks
• Escalate service issues where necessary and assist in driving resolution

Requirements

• Diploma or Degree in Information Technology, Business, Engineering, or a related field
• Minimum 2 years of experience in Service Delivery, Service Management, IT Operations, Customer Support, or a related function
• Experience supporting service delivery activities and customer-facing operations
• Strong communication and stakeholder management skills
• Good organizational and coordination abilities
• Proficient in Microsoft Office applications
• Ability to work in a fast-paced environment and manage multiple priorities
• Experience in IT services, managed services, or infrastructure support environments
• Exposure to ITIL processes or service management frameworks
• Experience in incident management, service reporting, or operational coordination

EA Reg No: 20C0312

Only shortlisted candidates will be notified.

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