Editorial summary

The company, a global leader in vision care and optics, is seeking a Technical Support Specialist, Level 2, to provide second-level technical support for ophthalmic instruments and software. The role involves troubleshooting issues by phone, email, and remote tools, escalating complex cases and tracking them to resolution, and documenting cases and solutions in the support system, as well as supporting installation, training, and customer onboarding. The position requires strong technical troubleshooting skills with ophthalmic equipment and software and collaboration with service, sales, and product teams. Compensation: 7000.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/technical-support-specialist-level-2-ophthalmic-instruments-customer-support-troubleshooting-hdc1-43017 first appeared in Job-Q.com on 14 Nov 2026]

A global leader in vision care and optics is looking for a Technical Support Specialist to provide second-level support to customers. You will troubleshoot ophthalmic instruments and software and guide customers to quick resolution.

What You'll Be Doing

• Provide second-level technical support for ophthalmic instruments and software
• Troubleshoot issues by phone, email and remote tools
• Escalate complex cases and track them to resolution
• Document cases and solutions in the support system
• Support installation, training and customer onboarding
• Work with service, sales and product teams
• Identify recurring issues and recommend improvements
• Maintain product and technical knowledge

What You'll Bring

• Diploma or Degree in Optometry, Optics, Engineering or a related discipline and above
• Optometry or optical background is an advantage
• Experience in technical or customer support
• Strong troubleshooting skills
• Strong stakeholder engagement skills
• Proficient in Microsoft Office
• Able to work independently

What's In It For You

• Exposure to global optics technology
• Structured product training
• Accessible location near MRT

Interested? Click Apply or send your updated CV to

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

Scam prevention reminder: You should not make any pre-payment when applying for any job.

Illegal practices reminder: It is illegal for recruiter to collect payment (kickback) from the worker https://www.mom.gov.sg/-/media/mom/documents/publications/foreign-workers/what-are-kickbacks.pdf