Editorial summary

The company is seeking a temporary Call Centre Assistant for a 10-week assignment, offering a rate of $10.50 per hour. The role involves managing appointment and general enquiry calls from the public and patients, providing high-quality customer service, and assisting with information and feedback resolution. The ideal candidate will handle inquiries related to medical consultations and packages, liaise with other departments, and support operational standards. This position is suitable for individuals with strong communication skills and a service-oriented approach.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

• You will answer and manage appointments calls and general enquiries from members of public and patients with high service quality and operational standards.
• You will also assist to answer calls and provide one-stop information and assistance to callers when required.
• In addition, you will handle the feedbacks from patients and resolving service related incidents, as well as enquiries such as the rates of consultations and medical package.
• You will also liaise with other departments on the Call Centre Services and procedures, work with the Call Centre Executive to maintain a high service level of Call Centre Services, and update patients' data when required.
• Perform other ad-hoc duties as assigned

Requirements

• Min N / O / A / NITEC in any courses
• No experience required
• Training provided

Office hours 5.5days
Govt Healthcare

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)