Editorial summary

The company is seeking a Temp Staff member for the Engagement and Partnerships Division (Service Excellence) at College Road, with a contract duration from August 1, 2026, to August 1, 2027. The role involves handling citizen enquiries and appeals related to government schemes, coordinating with public agencies, and ensuring fair assessments. Candidates should have a degree and no prior work experience are preferred. The position offers an hourly wage of $18.50.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 17636 first appeared in Job-Q.com on 02 Jul 2026]

Position : Temp Staff – Engagement and Partnerships Division(Service Excellence)

Location: College Road

Contract Period: 1 August 2026 – 1 August 2027

Working Hours:

• Monday to Thursday: 8.30am – 6.00pm
• Friday: 8.30am – 5.30pm
• (1-hour lunch break)

Salary: $18.50 per hour (Degree holders with no work experience)

Job Responsibilities

• Handle enquiries and assess appeals from citizens regarding government schemes, ensuring fair and thorough evaluation of each case
• Liaise with various public agencies to gather necessary information, coordinate responses, and address citizens’ needs effectively
• Collaborate with team members to identify opportunities for process improvements and system enhancements that improve service delivery
• Manage complex cases requiring detailed analysis and coordination across multiple stakeholders
• Work on projects involving a new CRM system and AI, with a focus on data analysis and retrieval-augmented generation (RAG) implementation
• Conduct data analytics on quality service management queries from the public
• Other administrative tasks as required

Requirements

• Relevant experience in case management, customer service, or public sector administration, with exposure to citizen engagement and appeals processing
• Experience in liaising with public agencies and coordinating with multiple stakeholders
• Exposure to process improvement initiatives and system enhancement projects is an advantage
• Good communication skills, both written and verbal
• Ability to work independently and manage priorities effectively
• Adaptable and resourceful in handling different tasks and changing requirements
• Strong analytical skills with attention to detail
• Proactive attitude towards problem-solving and willingness to learn and apply new skills
• Basic knowledge of Python programming is preferred
• Familiarity with regular expressions for text processing, pattern matching, or data extraction would be an advantage
• Experience in reporting, data analysis, or presenting insights to stakeholders is an advantage
  
  If you are interested in this opportunity and believe your experience is relevant, please send your updated CV directly to eg@businessedge.com.sg for consideration.
  
• EA License No: 96C4864 Reg. No.: R1106922 Goh Khar Keow

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