Editorial summary

The company is seeking a Patient Experience Executive for a 6-month contract at Novena, with a monthly salary of SGD 4,800. The role involves managing patient feedback, resolving service-related issues promptly, and coordinating hospital-wide initiatives to improve service excellence. Key responsibilities include conducting surveys, organizing programs and events, and facilitating focus group discussions to enhance patient experience. The position requires strong communication and organizational skills to support the organization’s service culture and performance improvement efforts.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job id 29004 first appeared in Job-Q.com on 31 Aug 2026]

Responsibilities:

Your core responsibility is to manage feedback and enhance patient experience following the implementation of new national systems. It include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will facilitate and coordinate hospital-wide initiatives and projects to enhance service excellence and uphold the organisation's service culture. These include conducting surveys, organising programmes and events, and planning focus group discussions.

In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns. These insights will be presented to hospital committees and workgroups to inform strategic decision-making.

Requirement:

Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline

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TELE me at @vallsl or WA me at https://wa.me/+6587200388 NOW! Interested candidates please submit your resume to

Ivy Lau Lok Tong

Outsourcing Team

Recruit Express Pte Ltd

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