Editorial summary

The Administrative Associate (Telecommunications) role involves building strong relationships with end users and internal stakeholders to ensure a positive customer experience, handling daily inquiries on handset pricing, billing and mobile device usage, and identifying and following up on issues with recommended solutions. The position requires managing customer emails, portal updates and system tickets, maintaining accurate ticket records in Excel, and monitoring onsite mobile handset inventory. The company offers a monthly salary of 2,500.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/administrative-associate-telecommunications-hjz-42842 first appeared in Job-Q.com on 13 Nov 2026]

Job Responsibilities

• Build good working relationships with end users and internal stakeholders to ensure a positive customer experience.

• Attend to daily user enquiries on handset pricing, billing and mobile device usage.

• Identify users’ issues and recommend suitable solutions, following up on resolutions where necessary.

• Manage customer emails, portal updates and system tickets, including creating, updating and closing tickets.

• Maintain accurate ticket records and update relevant information in Excel.

• Monitor onsite mobile handset inventory and coordinate handset-related matters.

• Prepare monthly sales reports and PowerPoint presentations on weekly activities.

• Liaise with the Indoor Sales Support, 4C and Customer Service Operations to support sales activities.

• Assist with network-related issues and antenna installation coordination at customer sites when required.

• Prepare invoices and upload purchase orders (POs) via Taulia for payment processing.

• Update end-user contact details on the company's internal social platform, Yammer.

Requirements

• Minimum Diploma in Business Administration, Sales, Marketing or a related field.

• Proficient in Microsoft Excel, especially Pivot Tables and VLOOKUP.

• Organised, meticulous and able to manage multiple tasks.

• Good interpersonal skills and ability to work with different stakeholders.

All interested candidates are invited to email your resume in MS Word format to:

Jenny Ng Zhern Ing

Outsourcing Team
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

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