Editorial summary

The company is seeking an Airfreight Import Customer Service Executive for the East region to manage end-to-end airfreight import shipments, from arrival and customs clearance to delivery, billing and shipment closure. The role involves liaising with customers, airlines, trucking partners and internal teams to ensure smooth and timely shipment delivery, providing updates, handling inquiries and resolving operational issues. Key duties include preparing and checking shipping documents and customs formalities. The position offers a salary range of $3,500–$4,000 per month with standard Mon–Fri hours and alternate Saturday shifts, located at Tanah Merah with company transport/pick-up points at Admiralty, Sengkang, Tampines, and Tanah Merah.

This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.

Job description

[This job https://singapore.job-q.com/jobs/detail/airfreight-import-customer-service-executive-east-38702 first appeared in Job-Q.com on 18 Oct 2026]

Working hours: Mon - Fri : 9am - 530pm, alternate Sat: 9am - 1pm

Location: Tanah Merah Region (Company transport/ pick-up point at: Admiralty, Sengkang, Tampines, Tanah Merah)

Salary: $3,500 - $4,000/month

Job scope:

• Handle end-to-end airfreight import shipments, from arrival and customs clearance to delivery, billing and shipment closure.
• Liaise with customers, airlines, trucking partners and internal teams to ensure smooth and timely shipment delivery.
• Provide shipment updates, handle customer enquiries and resolve operational issues promptly.
• Prepare and check shipping documents, customs declarations and billing records for accuracy.
• Monitor shipment status and ensure compliance with service standards and operational procedures.
• Proactively resolve shipment delays and documentation issues while maintaining good customer relationships.
• Support and guide junior team members where required.

Requirements:

• Hands-on experience in airfreight import operations and customer service.
• Good knowledge of import documentation, customs clearance and billing procedures.
• Strong communication, coordination and problem-solving skills.
• Able to manage multiple shipments independently in a fast-paced environment.
• Experience with CargoWise will be an advantage.
  
  
  We regret to inform that only shortlisted candidates will be notified.
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