On site
Full Time
The Assistant Manager (Outbound Services) at the company is responsible for driving process improvements and digital enablement for the administration of student overseas programs. The role involves reviewing workflows, translating operational needs into system requirements, and coordinating system enhancements. Candidates should possess strong analytical and project management skills, with experience in workflow optimization and digital platforms. The company has received multiple awards, including the NTUC May Day Awards 2026 and Singapore’s Best Employers for 2024–2026.
This summary is AI-generated and may contain inaccuracies. Please refer to the full job description below.
[This job id 29426 first appeared in Job-Q.com on 03 Sep 2026]
[What the role is]
Plaque of Commendation (Gold) – NTUC May Day Awards 2026[What you will be working on]
Review and redesign end-to-end overseas programme workflows to address pain points and control gaps, and introduce opportunities for simplification, automation and self-service.
Translate operational needs into functional requirements, coordinate system enhancements with colleagues in IT, and oversee user acceptance testing and implementation.
Maintain operational documentation, monitor compliance, conduct user training and support the adoption of new processes and systems.
Improve data quality and develop dashboards and reports to support operational monitoring and management decision-making.
Oversee selected overseas programme processes, including trip submissions, insurance, funding, procurement, stakeholder enquiries and exception management.
[What we are looking for]
Relevant diploma or degree in Information Technology, Information Systems, Computer Science or a related discipline; relevant professional certifications would be advantageous.
2 – 4 years of relevant experience in business analysis, systems implementation, digital transformation, process improvement, project management or operations, preferably in the public sector.
Strong process-mapping and business-analysis skills, with experience in requirements gathering, system enhancements, user acceptance testing and implementation.
Proficiency in digital tools, data analysis and reporting; familiarity with Microsoft 365, Power BI and low-code automation tools would be advantageous.
Strong project-management, stakeholder-engagement, communication and documentation skills, with an analytical, detail-oriented and service-focused approach.
If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.
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